Children's Museum of Sonoma County
FRONT DESK RECEPTIONIST
The Children’s Museum of Sonoma County is seeking an enthusiastic person for our Front Desk Receptionist position, which is an integral part of day-to-day operations and the forward face of the Museum for all visitors. The Front Desk Receptionist primarily interacts with families as they enter the Museum, processes admission and membership purchases, answers Museum phones, and completes administrative tasks while maintaining the highest standards of friendly, helpful, and responsive visitor service at all times. The ideal candidate is an energetic self-starter who thrives on working independently in a fast-paced and dynamic environment with a wide variety of job responsibilities and demands.
Duties include, but are not limited to the following:
Reception & Customer Service
Cheerfully greet all visitors entering the Museum
Provide enthusiastic and efficient customer service by being knowledgeable of Museum information and policies
regarding: Admissions, Membership, Donations/Fundraising, Programs, Exhibits, Camps, Special Events, Birthday
Communicate Museum rules gently and professionally; remind and enforce as necessary
Anticipate visitor needs; make proactive suggestions to facilitate a quality Museum experience
Answer phones and route calls
Watch for and respond to visitors who may need assistance
Ensure supervisor or manager involvement as needed to resolve situations positively
Remain welcoming and approachable at all times to visitors, staff and volunteers
Actively inform and promote donations on a consistent basis
Cashiering & Administrative
Open & close the Front Desk; maintain tidy lobby & desk
Process point-of-sale transactions; follow safe cash handling procedures
Close & balance cash drawer at end of day; process daily financial report
Input membership information in database throughout the day
Document any database discrepancies and forward to Database Manager
Assist with mailings, data entry and other administrative tasks as assigned
Necessary qualifications & experience
Experience in a customer service environment required (or equivalent)
Experience with cash-handling required (or equivalent)
Bilingual: English-Spanish preferred
Excellent communication skills, both verbal and written, with diverse group of people
Ability to multi-task & problem-solve
High attention to detail & follow-through
Ability to self-manage, and to work both independently and as part of a team
Strong math & computer skills, including experience with MicrosoftWord & Excel; ability to learn additional software programs as needed
Experience working with children preferred
Must be able to work weekends and around holidays and school breaks (when Museum is open)
Must maintain professional work standards which include arriving on time, minimal absences, and abiding by dress code
Ability to attend monthly team meetings
Must be able to communicate clearly.
Must be able to stand or sit for long periods of time.
Ability to assist with tasks that require lifting and bending.
Ability to make eye contact and smile–repeatedly!
Hours: Part-time, 16-24 hours per week
Schedule: Flexible, includes 1-2 weekdays and at least 1 full weekend day. Set upon hiring. Full-day shift: 8:00am-4:30pm; Half-day shift: 10:00am-2:00pm
Pay Rate: $12/hr
Reports to: Front Desk Manager
This position requires a mandatory background security screening.
For more info, please contact: Monsay Camacho, Administrative Coordinator | email@example.com