Visitor Services Specialist

The Children’s Museum of Sonoma County is seeking a friendly, energetic, welcoming person to join our Visitor Services Team, engaging directly with Museum visitors at the front desk and modeling ways to interact with fun exhibits throughout their visit.

As a key team member, the Visitor Services Specialist (also known as Playologist!) ensures a positive experience for visitors through direct interaction from entry, throughout the visit, and at departure.

Job Responsibilities:

General:

  • De-escalate situations with a calm, positive, and customer-centered attitude while creatively problem-solving and referring and/or reporting all issues to the Visitor Services Manager.
  • Ensure a safe, welcoming environment for all by monitoring that Museum rules and code of conduct are followed.

Programs:

  • Provide outstanding visitor services to ensure a positive experience for all visitors.
  • Assist caregivers and engage with visitors as they utilize exhibits.
  • Provide educational and interactive experiences through play.
  • Reset and clean exhibits and play spaces.
  • Assist in implementation and/or facilitation of programming.
  • Assist in the set-up and tear-down of scheduled museum events.
  • Report any maintenance needs noticed throughout the gallery to Visitor Services Manager.
  • Perform a thorough cleaning of the Museum spaces at the end of each play day, or more frequently as needed.
  • Assist in special projects as needed.

Front Desk:

  • Cheerfully greet all visitors entering and leaving the Museum.
  • Check in visitors using point-of-sale system.
  • Promote and sell museum memberships and merchandise.
  • Accurately complete opening and closing procedures, ensuring proper handling of cash and sales receipts.
  • Answer visitor inquiries via telephone and in person.
  • Manages organization of lost and found items.
  • Maintain clean lobby and desk.
  • Assist with basic data entry, mailings, restocking retail and other projects as assigned.

Qualifications:

  • Bilingual skills preferred.
  • Customer service experience in a retail, restaurant, or museum setting.
  • Point-of-sale experience or willingness to learn.
  • Experience leading activities for young children preferred.
  • Ability to positively accept direction and complete tasks with attention to detail and high degree of accuracy.
  • Ability to maintain professional behavior under pressure.
  • Must be punctual & dependable.
  • Basic computer literacy, experience with Microsoft Office.
  • Must be available to work weekends and occasional holidays when the Museum is open.

Physical Requirements:

  • Must be able to communicate clearly.
  • Must be able to stand, bend, or sit for long periods of time.
  • Ability to work indoors and outdoors as needed.
  • Ability to lift at least 30 pounds.
  • Ability to make eye contact and smile.

Position Details:

  • This is a part-time, non-exempt position, reporting to the Visitor Services Manager.
  • Hours: 24+ hours per week
  • Schedule: Weekends and 1-2 weekdays; 8:15am-4:15pm
  • Pay Rate: $15.20-16.20/hr.

Please note: This position requires a mandatory background security screening.

To Apply:

Email your cover letter with availability, résumé, and 3 references as a PDF or Microsoft Word attachment with the subject line: “Visitor Services Specialist – your name” to jobs@cmosc.org.

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