Part-time or On-call Visitor Services Specialist

The Children’s Museum of Sonoma County is seeking a part-time or on-call Visitor Services Specialist to ensure a positive experience for visitors through direct interaction from entry, throughout the visit, and at departure.

Job Responsibilities:

Front Desk:

  • Cheerfully greet all visitors entering and leaving the Museum.
  • Check in visitors using point-of-sale system.
  • Promote and sell museum memberships and merchandise.
  • Accurately complete opening and closing procedures, ensuring proper handling of cash and sales receipts.
  • Answer visitor inquiries via telephone and in person.
  • Manages organization of lost and found items.
  • Maintain clean lobby and desk.
  • Assist with basic data entry, mailings, restocking retail and other projects as assigned.

Programs:

  • Provide outstanding visitor services to ensure a positive experience for all visitors.
  • Assist caregivers and engage with visitors as they utilize exhibits.
  • Provide educational and interactive experiences through play.
  • Assist in implementation and/or facilitation of programming.
  • Assist in the set-up and tear-down of scheduled museum events.
  • Reset and clean exhibits and play spaces.
  • Report any maintenance needs noticed throughout the gallery to Director of Visitor Services.
  • Perform a thorough cleaning of the Museum spaces at the end of each play day, or more frequently as needed.
  • Assist in special projects as needed.

General:

  • Ensure a safe, welcoming environment for all by monitoring that Museum rules and code of conduct are followed.
  • De-escalate situations with a calm, positive, and customer-centered attitude while creatively problem-solving and referring and/or reporting all issues to the Director of Visitor Services.

Qualifications:

  • Bilingual skills preferred.
  • Customer service experience in a retail, restaurant, or museum setting.
  • Point-of-sale experience or willingness to learn.
  • Experience leading activities for young children preferred.
  • Ability to positively accept direction and complete tasks with attention to detail and high degree of accuracy.
  • Ability to maintain professional behavior under pressure.
  • Must be punctual and dependable.
  • Basic computer literacy, experience with Microsoft Office.
  • Must be available to work weekends and occasional holidays when the Museum is open.

Physical Requirements:

  • Must be able to communicate clearly.
  • Must be able to stand, bend, or sit for long periods of time.
  • Ability to work indoors and outdoors as needed.
  • Ability to lift at least 30 pounds.
  • Ability to make eye contact and smile.

Position Details:

  • This is a part-time, hourly position, reporting to the Director of Visitor Services. On-call is also available.

Please note: This position requires a mandatory background security screening.

To Apply:

Email your cover letter with availability, résumé, and 3 references as a PDF or Microsoft Word attachment with the subject line: “Visitor Services Specialist – your name” to [email protected].

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